Thanks to the innovation of the patented anti-theft frame Frameblock, MilanoBike has created in collaboration with Zurich a “12-month guarantee contract against theft”, throughout Italy, starting from the day of purchase (from the receipt date – or equivalent tax document – accompanied by the stamp of the authorized dealer) and the registration of the contract.

What does include?

In case of theft with consequent damage of the FrameBlock system, MilanoBike offers to its customer the same new product, recognizing only a deductible of 75.00 € for a FrameBlock bicycle (average value 550.00 €) and 300, 00 € for a FrameBlock e-bike (average value 2,200.00 €).

How to activate the guarantee?

To activate the warranty, you have just to register the purchase of the product by filling out the form below.

What to do in case of theft?

In the event of theft, it is necessary to follow this procedure: make the report to the police, mentioning the purchase details (receipt or tax invoice), the data relating to your bicycle or e-bike MilanoBike (key ID code, chassis serial number, engine serial number, the ways in which the theft occurred); return the keys of your FrameBlock to MilanoBike with the validated Warranty Agreement.